Irpia : Jurnal Ilmiah Riset dan Pengembangan

Collaborative Governance Dalam Pengembangan Wisata Romokalisari Adventure Land Surabaya

Windriyani Maharani Senaen — 2024-06-30

The sustainable tourism sector or sustainable tourism is the main focus of the Indonesian government so that the role of Collaborative Governance, namely the involvement of the government, the private sector and the community, is important in efforts to develop sustainable tourism in Indonesia, one of which is the development of coastal tourism at Romokalisari Adventure Land in Surabaya City using the Collaborative Governance concept. (Ratner, 2012) based on library research methods or literature studies, researchers succeeded in finding collaborative synergies that have been implemented by the Surabaya City Government with the main focus of reducing poverty and improving the economy of coastal communities. Third party collaboration gives a new color to tourism in Surabaya, the Metropolitan City has tourism with an adventure land concept involving community empowerment, which is the best achievement of the Surabaya City Government. However, there are still developments that must continue to be pursued in developing the rides and facilities of Romokalisari Adventure Land in order to increase tourist attraction and make Romokalisari Adventure Land a sustainable tourist spot that can be enjoyed in the long term in the city of Surabaya.

Kolaborasi Inovasi Pelayanan Kesehatan Melalui Mobile Jkn Di Rumah Sakit Siti Khodijah

Sela Ajeng Trianggraini — 2024-06-30

Access and quality of health services in Indonesia is still a challenge. Siti Khodijah Hospital collaborates with BPJS Health and the community to develop Mobile JKN innovation. This article aims to examine the innovative collaboration between Siti Khodijah Hospital and BPJS Health in implementing Mobile JKN, as well as its impact on patients and medical staff. This article discusses this collaboration using Pasuraman's public service theory. Collaborative health service innovation through Mobile JKN at Siti Khodijah Hospital has shown positive results and is in line with the Pasuraman public service theory. This innovation has improved access and quality of health services for the community, as well as increased patient satisfaction. This innovation can be an example for other hospitals in Indonesia to develop ICT-based health service innovations.

Perbandingan Sistem Administrasi Negara Lebanon Dengan Negara Turki

Chesa Fabita M.R. — 2024-06-30

The state becomes a forum so that people can live their lives well and maintain social peace. Lebanon and Turkey have their own characteristics and systems for running life, of course there are differences from a social, economic and political perspective. This research aims to compare and describe the state administration system of Lebanon and Türkiye. The research was carried out using qualitative methods in the nature of library research. Data sources come from journal articles, literature, online mass media, and the Internet. The data collection technique in this research is documentation, through written remains, especially in the form of archives and including books about opinions, theories, propositions, concepts or laws related to research problems. The research results show that this research reveals several comparisons between Lebanon and Turkey in various political, economic, legal and administrative aspects. Lebanon and Turkey are both developing countries with internal challenges that include conflict, sector-specific dependencies, and immature infrastructure. However, the political approaches and philosophies of both countries have significant differences.

Kualitas Pelayanan Publik Dalam Pembuatan Kartu Identitas Anak Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sidoarjo

Salsabilah Putri — 2024-06-30

This research aims to analyze the quality of public services in making children's identity cards at the Sidoarjo district population and civil registration service. Researchers used descriptive qualitative research methods. with several qualitative data collection techniques, namely; 1). interview, 2). observation, 3). documentation, and 4). focused discussion (Focus Group Discussion). In collecting data, researchers ensured that they combined several data sources for accuracy and reliability of results, namely from observations and interviews. Furthermore, when researchers carry out data analysis using qualitative research methods, it is very important to pay attention to the interpretation of the qualitative data. There are several stages in the data analysis carried out, data transcription, data categorization, data reduction, data description, data interpretation and reporting. In this study, researchers used the theory of Parasuraman, Zeithmal and Berry (Hardiansyah, 2018) that service quality can be measured using indicators, namely, Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of this article show that the quality of public services in making Child Identity Cards at the Sidoarjo Regency Population and Civil Registration Service needs to be improved through various factors such as efficiency, staff training, online systems, clear service standards, public input from, and priority on customer satisfaction. The discussion in this article emphasizes the importance of innovation and improving service quality to ensure public satisfaction in processing Child Identity Cards. It is also necessary to improve infrastructure, facilities and employee capabilities as well as implement quality service principles to improve the quality of KIA services.

Analisis Dampak Sosial Dan Ekonomi Dalam Pembangunan Jembatan Surabaya Di Kelurahan Kenjeran Kecamatan Bulak Kota Surabaya

Sri Umiyati — 2024-06-30

Infrastructure development has a very vital role in fulfilling people's basic rights. Infrastructure or facilities and infrastructure have a very strong relationship with the social and economy in an area. As a result, these cities will experience systemic social and economic changes and will become a magnet for the community to look for business and employment opportunities and reside. The city of Surabaya is active in terms of tourism, one of which is a new icon in East Surabaya, namely the existence of the Surabaya Bridge. The purpose of this study is to describe and analyze the social and economic impacts arising from the Surabaya Bridge. The method used in this study is descriptive qualitative which refers to the process of analyzing social impacts and economic impacts. Data collection techniques of this study are primary data, namely data obtained directly from informants through interviews and also secondary data obtained from newspapers and online media that discuss the construction of the Surabaya Bridge. The data analysis technique used in this study is the interactive data analysis model of Miles and Huberman. This model consists of three main things, namely data reduction, data presentation, and conclusion / verification The results of this study indicate that there is a social impact through social change in the community including changes in the social value of the community and community participation. The economic impact felt by citizens is the increasing number of opportunities to open a business so that it adds to the family's economic value including community income/income and open new business opportunities.

Kualitas Pelayanan E-Health Sebagai Alternatif Antrian Online Di Puskesmas Kota Surabaya

Totok Minto Leksono — 2024-06-30

Public services are the government's obligations and responsibilities in providing public services for the community. Improvements in public services arise from the public continuously voicing their demands for better public services. . In the midst of the rapid development of information and communication technology (ICT), E-Government is present as an innovative solution to answer community needs and improve the quality of public services. The development of information and communication technology (ICT) has brought a breath of fresh air to the world of health. E-Health, or electronic health, exists as an innovative solution to improve the quality of health services and reach a wider community. E-Health can automate many manual processes in health services, such as patient registration, electronic medical records, and telemedicine. One of the cities that has implemented E-Health innovation is the City of Surabaya. It has been explained and supported by the central government through Government Regulation Number 46 of 2014 concerning Health Information Systems. This regulation aims to realize the implementation of a reliable, integrated and electronic-based health information system which is in line with the aim of E-Health for the City of Surabaya to improve the quality of health services through the use of information technology. The aim of this research focuses on describing the quality of e-health services as an alternative to online queuing at Surabaya City Health Centers. The method used in this research is using a library study research method with a qualitative approach. Data collection uses data collection techniques online or from the internet by looking at websites and journals on Google Scholar related to the article Quality of E-Health Services as an Alternative to Online Queues at Surabaya City Health Centers. To describe the quality of E-Health services as an alternative to online queues at Surabaya City Health Centers, we use the E-GovQual indicators which include ease of use, trust, reliability, content and appearance of information. ), and citizen support (supporters). The results of the description of the quality of E-Health services in the city of Surabaya can be implemented well in the community, although there are several obstacles but they can be overcome by the government, especially in supporting points, on the Surabaya City E-Health website there is no help desk feature but this does not mean it is completely make people trouble