Inovasi Pelayanan Administrasi Kependudukan Go-Online (Gool) Dinas Kependudukan Dan Pencatatan Sipil Kota Probolinggo

Abstract

Population administration is an important document to be owned by every citizen. As well as being useful
for self-identification, population documents will later also function to access various public services. The
Department of Population and Civil Registration of Probolinggo City in improving the services provided
to the community created a population service innovation called Go-Online (GOOL). This step is the best
solution in facilitating the community in managing population administration. Dispendukcapil of
Probolinggo City continues to try to optimize services through online system innovation. However, with
this innovation, deficiencies and weaknesses were still found in its development, especially the culture of
the Probolinggo people who are still adapting to this innovation. This research method is descriptive
qualitative with primary data collection through in-depth interviews and observations from related informants.Based on the results of the study that: 1. Relative Advantage that people in Probolinggo City
still tend to prefer using offline services rather than online because service innovation is also in a
transitional period in changing the culture of people who were previously offline to switch to online
services. 2. Compatibility, the process of adjusting the Go-Online population administration service
innovation (GOOL) is still in a transitional state of adjustment from offline to online services, experiencing
obstacles due to the culture of the people of Probolinggo City, who on average are still accustomed to
using offline services, so it takes time. in the service innovation development process. 3. Complexity of the
Go-Online population administration service (GOOL) where there is learning and adjustment, due to
ongoing socialization with existing procedures. 4. Triability The Go-online service innovation (GOOL) of
the Probolinggo City Population and Civil Registration Service is able to provide convenience and cut
times faster than offline services. 5. Observeability (observable) the presence of the Go-online Public
Service Innovation (GOOL) in Probolinggo City, namely the service time provided is faster and easier than
before the innovation.